Privacy Policy

This Privacy Policy explains how Piggybet Casino handles personal information when players visit the website, create or use an account, contact support, or otherwise use our online gambling services. We aim to collect and use information fairly, transparently and only for legitimate business, legal, security and service-related purposes. By using the website, players acknowledge that their information may be handled as described below. This policy should be read together with the website’s Terms and Conditions and any other notices shown during account registration or when a particular feature is used.

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Information we may collect

The information handled by Piggybet Casino depends on how a player uses the website and the services available. Some information is provided directly by the player, while other information is generated when an account, device or payment method interacts with the website. We seek to collect information that is relevant to providing and protecting the service.

Article contents

Account and identity information

This may include a player’s name, date of birth, residential or contact information, login details, account preferences and other information supplied during registration or account management. We may also handle information needed to confirm that an account belongs to the person using it. Players should provide accurate and current information and should not submit another person’s information without permission.

Verification and compliance information

Where verification is required, we may handle copies or details from identity, age, address or other supporting documents. We may also handle information connected with safer gambling checks, account reviews, fraud prevention, unusual activity monitoring and the protection of the website and its players. The information requested may vary depending on the circumstances and the services being used.

Payment and transaction information

We may keep records about deposits, withdrawals, bets, account balances, bonuses where applicable, payment methods and related transaction activity. Payment providers may process payment information independently under their own privacy notices. Piggybet Casino may receive confirmation, reference details or other information needed to process transactions, resolve issues, prevent misuse and maintain accurate account records.

Technical, device and usage information

When a player visits or uses the website, we may handle technical information such as an internet protocol address, browser type, device type, operating system, language settings, general location information, referring pages, website activity and timestamps. We may also record information about how features are used, including session activity, error reports and interactions with communications. This information helps us operate, secure and improve the website.

Support and communications

If a player contacts us, we may keep the content of the enquiry, account identifiers, attachments, verification information and records of our response. We may also handle preferences about promotional messages, service updates and other communications. Players should avoid sending unnecessary sensitive information through support channels.

How and why we use information

Piggybet Casino may use personal information for the following purposes. The exact use depends on the information involved, the player’s activity and the requirements that apply at the time.

To create, operate and maintain a player account and provide access to available website features.
To process deposits, withdrawals and other account or transaction requests.
To verify identity, age, account ownership and eligibility to use the service.
To carry out anti-fraud, anti-money-laundering, security and risk checks, and to investigate suspicious or prohibited activity.
To comply with legal, regulatory, court, tax, record-keeping and responsible gambling obligations that apply to the service.
To provide customer support, respond to questions, resolve disputes and communicate important account or service information.
To monitor website performance, diagnose technical issues, improve functionality and develop a safer, more reliable user experience.
To detect, prevent and address unauthorised access, cyber threats, account takeover, payment abuse and other harmful activity.
To send marketing or promotional communications where permitted and, where required, where the player has provided consent or otherwise has a valid choice to receive them.
To enforce our Terms and Conditions, protect our rights and the rights of players, and manage business records.

Where we rely on consent for a particular use, a player may withdraw that consent at any time. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is permitted or required on another lawful basis, such as security, account administration or legal compliance.

Sharing information

Information may be shared when reasonably necessary to operate the website and provide services. This can include sharing with payment and verification providers, technology and hosting providers, customer support partners, security and fraud prevention services, professional advisers and other service providers that assist with business operations. These parties should handle information only for relevant purposes and according to appropriate instructions or obligations.

Information may also be disclosed where necessary to comply with a legal or valid official request, protect players or the public, investigate suspected wrongdoing, enforce applicable terms, or support a business transfer or restructuring. We do not treat personal information as public information merely because it is held on an account.

Cookies and similar technologies

Piggybet Casino may use cookies and similar technologies to help the website function, remember settings, maintain sessions, understand website usage, improve performance and support security. Some cookies are necessary for core account and website features, while others may help with analytics, preferences or communications. The categories and technologies used may change as the website develops.

Players can manage or restrict cookies through their browser settings. Blocking or deleting some cookies may affect how the website works, including account login, preferences or other interactive features. Browser settings vary, so players should review the help information for their chosen browser. Where a cookie choice tool is provided, players can also use that tool to manage available preferences.

Third-party services

The website may include links, payment options, verification tools or other features provided by third parties. A third party may collect or use information under its own privacy policy. Players should review the relevant third-party information before submitting personal or payment details through an external service. Piggybet Casino is not responsible for privacy practices that are outside our control.

Security, storage and retention

We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account protections, monitoring, secure systems and procedures for handling verification and payment information. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised activity.

Personal information may be stored or processed by Piggybet Casino and its service providers in locations that may be outside the player’s state, territory or country. Where information is handled by providers or across borders, reasonable steps should be taken to support appropriate security and privacy protections, subject to applicable requirements.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including operating accounts, resolving disputes, maintaining business and transaction records, protecting the website and meeting legal or compliance obligations. Closing an account does not necessarily result in immediate deletion of every record. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to technical and legal considerations.

Children and unauthorised use

The services are intended only for people who are legally permitted to use online gambling services in their location. We do not knowingly seek to collect information from children or people who are not eligible to use the website. If a parent, guardian or player believes that information has been submitted improperly, they should contact us so the matter can be reviewed.

Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, players may have rights relating to their personal information. These rights may include asking for access to the information we hold, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed or may lawfully be deleted, and objecting to or limiting certain types of processing. A request may be subject to identity checks and legal or operational limitations.

Players can exercise their data rights by contacting support@piggybetcasino.online. This address may be used to request access to personal information, correction of inaccurate details, deletion of data where applicable, or withdrawal of consent to marketing. A player should explain the request clearly and provide enough information for the relevant account to be located. For security, we may need to verify the requester before providing information or making changes.

Players can usually unsubscribe from marketing communications by using the unsubscribe option included in a promotional message or by contacting us at support@piggybetcasino.online. Service, security and account messages may still be sent where they are necessary to administer an account or provide important information. A request to delete information may not remove records that we must retain for legal, security, dispute-resolution or transaction purposes.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, business practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. Players should review this page periodically. If a change is significant, we may provide an additional notice through the website or another suitable communication channel.

If a player has a question about this policy, believes information is inaccurate, or is concerned about how personal information has been handled, they should contact support@piggybetcasino.online. We will review privacy enquiries and take reasonable steps to respond in accordance with applicable requirements.